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Returns And Exchanges


  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at returns@dawnbydesignco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at returns@dawnbydesignco.com or fill out the form below.

  • Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We must be notified within 7 days of receiving the package that the item was defective,damaged, or you received the wrong item.


  • Exceptions / non-returnable items
    Unfortunately, we cannot accept returns on sale items or gift cards. Anything purchased with using a coupon greater than 30% off can not be returned. 


    Exchanges
    After product is received and inspected store credit will be issued. Product must be unwashed, unworn, and still have all tags intact. Each exchange is subject to a 10% restocking fee at our discretion.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.